KYC Policy (Know Your Customer)

1. General Provisions

To ensure security, prevent fraud, comply with AML/KYC requirements, and protect users and the platform, a full identity verification (KYC) procedure is mandatory in the following cases:

• when the user’s total lifetime deposits exceed €2000 or currency equivalent;
• when requesting any withdrawal, regardless of the amount;
• when suspicious or unusual activity is detected;
• when attempting to bypass Responsible Gambling restrictions (Cool-off, Break, Self-Exclusion);
• when creating duplicate accounts or when inconsistencies in personal data are detected.

The platform may request KYC verification at any time if necessary for safety or legal compliance.

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2. KYC Process

To complete KYC, the user must provide:

1. Government-issued photo ID

   (in some cases both sides of the document may be required).

2. Selfie holding the ID, confirming that the user is the owner of the document.

3. Proof of address

   (bank statement or utility bill issued within the last 3 months).

After uploading the documents, the account receives a “Temporary Approval” status. The KYC team reviews the documents within 24 hours and provides one of the following outcomes:

• Approved – the account becomes fully verified.
• Rejected – the user is informed of the reason.

Additional Information Required – the status remains unchanged until valid documents are provided. _____________________________________________________________________________________________

3. Restrictions Under “Temporary Approval” Status

Until KYC is fully approved:

• the user may continue using the platform;

• the user may not deposit more than €500 (or equivalent) in total;

• the user cannot complete any withdrawal.

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4. Document Requirements

4.1. Proof of Identity

The ID document must meet the following criteria:

• valid for at least 3 more months;
• contains a clear photo and (if applicable) signature;
• full name and date of birth match the account details;
• the owner is 18 years of age or older;

the issuing country is not listed among the Restricted Countries. ___________________________________________________________________________________________

4.2. Proof of Address

Acceptable documents:

• bank statement;
• utility bill.

Requirements:

• issued within the last 3 months;

• full name matches the ID and account information;

• the issuing country is not a Restricted Country.

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4.3. Selfie with ID

• the face must match the photo on the ID;
• the same document submitted in Section 1 must be used;

images must be clear, readable, and unaltered.

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5. Notes on the KYC Procedure

• If the verification is unsuccessful, a support ticket is created with the reason for the rejection.

• The account becomes fully verified only after all required documents are provided and approved.

• The platform may request re-verification if data changes or suspicious activity is detected.

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6. Additional AML Measures

• Users who have not completed full KYC cannot make further deposits or withdrawals.
• For verified users, the maximum allowed deposit per transaction is €2000 (or equivalent).
• Prior to any withdrawal, an algorithmic and manual review of gaming activity is performed to confirm that the balance and winnings result from valid gameplay.
• Users are prohibited from transferring funds directly to other users.

During active Responsible Gambling restrictions (Cool-off, Break, Self-Exclusion), deposits, withdrawals, and the KYC process may be temporarily suspended until the restriction period ends. ___________________________________________________________________________________________

7. Final Provisions

The platform reserves the right to:

• request additional documents at any time,
• limit account functionality until verification is complete,
• block accounts in cases of document forgery or bypassing procedures,
• comply with all regulatory and financial institution requirements.

This KYC Policy is intended to ensure safety, compliance, and the integrity of the gaming environment for all users.